Frequently Asked Questions

What are the benefits of ORTAL?
ORTAL Heating Solutions uses the best materials and tested techniques producing among the highest efficiency ratings for fireplaces of its kind available in the market and is recognized internationally for its unique style and high quality products. Ortal has a frameless design (no metal framing surrounding glass opening) using a flat stainless steel burner that provides a strong balanced flame height. Due to the 4” depth of the burner, it provides a sense of real life flame and not a ribbon flame used in several other fireplace brands. Ortal uses a technique of heat release from the chase that expels the heat inside the cavity out into the space allowing the wall surrounding your fireplace to remain cool. This allows for the option of installing a TV or artwork above the fireplace.
Does the unit come with remote control?
Yes, it does come with remote control. Manufacture brand is Metrik Maxitrol.
How do I turn the unit on?
Using the remote control, press the power button and the flame up button at the same time. This will be accompanied by beeps letting you know the unit is starting. If the unit is not starting as expected, please reach out to your Ortal dealer for troubleshooting.
How to change the time on the remote control?
Press up arrow ( big flame ) and down arrow ( small flame) at the same time. The time will flash and using the up arrow(big flame) to adjust he hour and press the down arrow( small flame) to adjust the minute. Press off to set.
How to change from Metric to Imperial scale on the remote control?
Using the remote press the off (power) and small flame(down button). This will change the display from Fahrenheit and 12hr clock to Celsius and 24hr clock.
How do I set the thermostat on the remote?
Press set button until display show temp. Then press and hold the set button until temp display flash. Using the up arrow (big flame) or down arrow( small flame) adjust the temperature to desired number.
Is the flame height controllable by remote?
The flame can be controlled directly with the remote or by the thermostat (that are built-in to the remote) with a 100% range from low to high.
Can I use a different manufacturer's interior media?

No, only Ortal media can be used with our fireplaces. CSA requires that all interior media options allowed in an Ortal fireplace must be listed with our CSA certification prior. They do not provide blanket approval for all fire-rated media options to be used in our fireplaces. 

Does the unit need to be framed, or can it be free standing with legs? What are the framing dimensions and clearances?
All of our built-in models (Front Facing, Corner, Three-Sides, Space Creator, Tunnel, and Traditional) need to be framed and enclosed. Our Stand Alone models are wall-mounted. Our Classic Modern, Island, and Curve fireplaces are free standing. All framing dimensions and clearances are available in the manuals and drawings on our website. You are always welcome to provide us with your drawings and venting configurations for review and feedback.
Does the unit have a blower or is it an option (not power vent or Double glass)?
We are selling our unit with a blower in Europe. However, it is not yet available in the North American market.
Can ORTAL fireplaces function in a power outage?
Units with the screen heat barrier without any add-on options (such as power vent and lights) can use the battery back up and will still function in a power outage. Units with double glass, power vent, and/or interior lighting require the unit to be plugged into an outlet. A fireplace with any of these features will not turn on in a power outage.
You indicated that a blower was available in Europe, Any time frame when it would be available in US and if so could we add it at a later date?
The blower is unavailable; we do not have an estimated date when it will be certified in the US. We’d like to see if they is an increase in a demand for this type of feature before we move forward with certification.
What are the heat release requirements to vent the cavity area per the sizes of the fireplace?
  • All fireplaces in Series 40 to 130 require a minimum of 124 square inches of free air space.
  • All fireplaces in Series 150 to 200 require a minimum of 200 square inches of free air space.
Can wood studs be used to frame in the fireplace?
Yes, wood framing can be used. The first 18″ above the fireplace glass opening must be made out of metal framing, but the rest can be either metal or wood. See our Architect & Builders Guide and our Framing Details for more information.
Where should be the location for access panel for service and maintenance?
Regard the access panel for service/ maintenance : must be on the bottom side of the fireplace where the fireplace valve is located, can be facing to the front sides or back. If your access panel will be facing the outside/exterior – you must use a waterproof access panel to eliminate any water/humidity access to the fireplace cavity. Please be sure to check your local code to make sure you are allowed to install an exterior access panel.
What is a Direct Vent system?
Direct vent technology is a glass-sealed system that takes air in from the outside for combustion and expels the exhaust back to the outside. The fireplaces are sealed from the room by the glass front, so it does not pull any air in from the room. This differs from B Vent and Ventless systems because these systems pull in combustion air from the room. Direct Vent technology is the safest and healthiest technology for gas fireplaces.
What is the glass temperature with the double glass fan assisted feature?
The temperature for the exterior glass panel has a maximum temperature of 172 degrees F which meets the new code requirement.
Would you suggest to go with the power vent system instead of the direct vent system? What would be the pros and cons of these two systems?
Power Vent system

  • Pros:
    • Uses smaller vent system 3/5”
    • Longer vent runs
    • Multiple elbows (a maximum of 6- 90 elbows)
    • Can be vented downwards and under the unit
    • Power Vent is fully integrated with the fireplace unit, no extra steps necessary
    •  Smaller termination cap
  • Cons
    • Electrical requirements
    • In-line power vent, must find a location for PV fan box to be mounted. The fan box must have a minimum
      distance of 21’ of vent run length away from the fireplace.

Direct Vent system

  • Pros:
    • No additional electrical requirements needed
    • Simplistic vent runs
  • Cons
    • Limited elbows
    • Limited vent lengths
How many BTU per sq ft. ?
Rule of thumb 1:50 ratio (1 sq ft per 50 BTU) for 8 foot ceiling. Roughly 5,000 BTU per 100 sq. ft with ceiling height of 8 feet.
Is the power vent control box outboard or inboard?
The control box is outboard, meaning it is separate from the power vent fan. The power vent control box will be located in the same area as the fireplace’s gas and electrical components directly below the firebox.
What is the temperature of the heat coming out of the heat release?
Approximately 180-210 degrees F
What is the surface temperature of flue pipe?
The first 3 feet are approximately 250 degrees F with temperature decreasing after 3 feet.
What is the typical flame height seen in most of your fireplace models?
Typically, natural gas fireplaces will have a flame height of 6-9″. Propane fireplace with the semi burner will have an average 3-5″ flame height. Flame height may differ depending on altitude and venting configuration as well.
Will the fireplace shut off after a being on for several hours?
For safety reasons, the fireplace will shut off gas flow to the main burner after the fireplace has been on for 6 hours straight. The pilot will remain on for up to 5 days after that. To turn the fireplace back on after auto-shutoff, press and hold the flame up button until the fireplace is on and the flame is at the desired height.